Messaging Privacy Policy

This Messaging Privacy Policy explains how MIDASH Pediatrics collects, uses, and protects your information in connection with our text message and electronic communication programs (the “Messaging Service”). These services are designed to support patient care, appointment reminders, health updates, and relevant informational messages.

We may use a third-party messaging platform to deliver these communications. For purposes of the Messaging Service, such providers act solely as service providers and data processors on our behalf.

Collection of Information

We collect information that you voluntarily provide when you engage with our Messaging Service or healthcare services. This may include:

• Your name
• Mobile phone number
• Email address
• Appointment-related information
• Message content and communication history

When you send or receive messages through our Messaging Service, we collect and store those communications to ensure continuity of care, service quality, and compliance with healthcare regulations.

We may also collect limited technical information through cookies or similar technologies on our website. These technologies help improve functionality, personalize your experience, and ensure secure access to our services.

If you participate in surveys, feedback requests, forms, or patient education programs, we may collect additional information you choose to share.

Use of Information

We use your information to:

• Provide appointment reminders and care-related communications
• Support patient services and follow-up care
• Improve service quality and patient experience
• Respond to inquiries and provide customer support
• Maintain operational, clinical, and legal compliance

Your information is used only for purposes related to patient care, communication, and hospital operations.

Sharing of Information

We do not sell or rent your personal information.

We may share your information only in the following circumstances:

• Service Providers: With trusted vendors who support messaging, scheduling, or technology services under strict confidentiality agreements
• Legal and Regulatory Requirements: When required to comply with applicable laws, healthcare regulations, or legal processes
• Protection of Rights: To protect the rights, safety, and property of our patients, staff, and organization

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent information will never be shared.

Protection of Information

We implement physical, administrative, and technical safeguards appropriate to the sensitivity of the information collected. While no system can guarantee absolute security, we are committed to protecting your information against unauthorized access, use, or disclosure.

Retention of Information

We retain your information for as long as necessary to provide services, meet healthcare and legal obligations, resolve disputes, and enforce our agreements.

Choices and Controls

Receiving text messages is voluntary and not a condition of receiving care.

You may opt out of non-essential messages at any time by replying:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT

You will receive a confirmation message once your request is processed.

Text Message Data Use

We do not sell, trade, or use text message data for targeted advertising or behavioral profiling. Your information is used solely to support patient communication and care.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Email: info@midashpediatrics.com
Location: [Hospital Address]